Endocrine and Diabetes Associates, LLC


Telehealth information page for Endocrine and Diabetes Associates, LLC.


We are pleased to continue to offer secure virtual visit services to our established patients in order to allow continuity of care by means of your computer, tablet, cell phone, and landline.

We will continue to provide updates regarding regulations that affect the delivery of care by virtual visits, as the regulations are likely to be revised as the COVID-19 pandemic emergency status ended.

  • Virtual visit: refers to the actual appointment  where a direct clinical service (or provision of care) is provided from a provider to a patient, using a two-way communication platform, involving audio and/or visual modalities, such as telephone or computer, when the provider and patient are in two different locations in real time.


  • Virtual visits have been permitted in response to the need to provide medical care within the constraints of the Covid19 pandemic. Providers were able to conduct visits for patients who were in other states at the time of the visit. In recent months individual states and the District of Columbia have ended the emergency declarations. Regulations that govern medical licensure for each state or DC are again in effect. The regulations vary by state, but generally restrict the ability of physicians to deliver care to patients who are not physically in the state where the physician has a medical license and is providing care . With the exception of Dr Chanduvi, the physicians in our group are licensed only in Maryland. 


If you are unable to be in Maryland at the scheduled time of your virtual visit, please kindly contact our office to reschedule either an office visit, or a virtual visit, when you will be able to be somewhere in Maryland. Accepting the connection to the virtual visit indicates that you are complying with this requirement. 


  • You may schedule a virtual visit with your provider by calling our office at 301-468-1451 during normal office hours.

  • Please verify virtual visit coverage with your insurance policy prior to scheduling the virtual visit.

  • Virtual video visits will be offered through a private and secure platform called Doxy.me where data is encrypted and none of your information is stored. A patient tutorial video is available here:Telemedicine for patients

  • You do not need to download any software or create an account.

  • You will receive the link in your email or as a text message. You simply click on the link, enter your name, and then you are connected to the virtual waiting room!

  • Ensure that your camera and microphone are turned on and the volume is turned up.

  • We recommend that you are located in a private room with good lighting for optimal video visits.

  • Please check your spam/junk folder if you do not receive the link in your email.

  • Please ensure that you have the adequate equipment and are able to manage the technology for the virtual visit. Google chrome is the preferred web browser over Safari when using Doxy.me.

  • If the audio/video communications is disrupted or fails, then a telephone visit may be used at the discretion of the provider for Medicare patients and participating insurance policies.

  • Virtual visits are NOT provided via the Healow app.

 

  • To prepare for your virtual visit, it is helpful to the provider if you provide information relevant to your medical condition, such as weight, pulse, or your blood pressure if you self-test. Please upload your blood glucose data from your glucometer,  or from your continuous glucose monitor (CGM), or insulin pump to the app or through the portal connected to your device. You may send us a web message with updated medications, laboratory test results, hospital or emergency department visits prior to your virtual visit appointment. You may fax documents to our office to fax # 301-468-3580; at this time, documents are not able to be attached to a portal message.

 

  • Please let our office know if you have had any change in your insurance from the existing information that we have on file. The Financial Responsibility and Release of Medical Information documents are on file for your account and are applicable. We will file claims with Medicare or your insurer for the virtual visits. There may be co-pays or fees associated with virtual visits. Please check with your insurer if you have any questions regarding this.


  • IMPORTANT: Please read and agree to the following information regarding virtual visits prior to your virtual visit appointment.

https://form.jotform.com/212738852803056

  • Or use the QR code to access the virtual visit information document:

 

  • If you wish to opt out of the virtual visit, please inform our office staff and do not connect to the virtual visit link.

 

We hope you find this page useful. If you have further questions, please contact our office at 301-468-1451, or through your patient portal, or to request@endocrinemd.net